​Handling of Complaints

If you are of the opinion that your rights and/or interests related to the services and/or products provided by AirWallet Payments PTE, LTD (the AirWallet Payments PTE) have been violated or your application regarding AirWallet Payments PTE’ services and/or products has been rejected unreasonably, then you may submit the complaint to AirWallet Payments PTE. You may submit the complaint within 1 (one) month from the date when the you became or should have become aware about the possible violation of your rights and/or interests protected by the law, unless a different period is expressly defined under agreement between you and AirWallet Payments PTE or under applicable normative regulations.

For avoidance of doubts, AirWallet Payments PTE is not providing services and/or products to consumers or cardholders. If you are a consumer or your complaint is related to violation of your cardholder’s rights, then you are encouraged to submit your complaint to the appropriate addressee – to the merchant of the relevant products or services, to the relevant local consumer rights’ protection agency or to the credit organization that issued your payment card.
Complaint must be made in writing in English language and must include the following information:

Your data: name of the company, registration number, registered office address, phone number and e-mail address (the same email address that used to register for AirWallet Payments PTE services must be indicated);
date of complaint;
Your rights and/or interests that were violated and the circumstances in relation thereto and all copies of evidencing documents; and
Request – what you demand from AirWallet Payments PTE in relation with violation of your rights or interests.
Complaint can be submitted directly or via the representative. If the complaint is submitted via the representative, then the following additional documents must be enclosed with the complaint: a copy of an ID/ passport of the representative and a power of attorney evidencing the right to represent you or any other document evidencing authorization to act on your behalf.

Complaint must be submitted via e-mail at the [email protected]

If the complaint does not comply with the requirements or is submitted in other than English language or is incomprehensible or unreadable, or your identity or identity of your representative is not clear, then such complaint will not be investigated.

In case the submitted complaint lacks information required for the investigation, the you may be asked to eliminate the shortcomings of the complaint by specifying the essence of the complaint or by providing additional documents and/or data required for the proper investigation of the complaint. You will be provided with the reasonable time limit, not shorter than 7 (seven) calendar days, to eliminate the shortcomings of the complaint. In the event the request for additional data and/or documents was fulfilled properly, the complaint will be considered to be submitted on the date the shortcomings were eliminated.  

If the complaint does not comply with the requirements and the shortcomings have not been eliminated within the period indicated by AirWallet Payments PTE, then the complaint will not be investigated, and it will be returned to the you. Such circumstances do not prevent you from contacting AirWallet Payments PTE regarding the complaint repeatedly after the identified shortcomings of the complaint are eliminated provided the term for provisions of the complaint has not elapsed.  

The complaint will be handled, and the response will be submitted as soon as possible, but no later than within 15 (fifteen) business days following the day of the receipt of the complaint. If AirWallet Payments PTE will not be able to submit the response within the specified term, the interim response will be serviced communicating the reasons of the delay and the term for submission of final response. In all cases, the final response to the complaint will be issued by AirWallet Payments PTE within 35 (thirty-five) business days of receiving of the properly submitted complaint.

Airwallet Payments PTE Privacy Policy

Effective Date: 01 December 2019
We at Airwallet Payments PTE LTD (collectively, “IMPAYA,” “we” and “us”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our websites (collectively the “Websites”) or any related events, trade shows, sales or marketing, and/or if you use any of our products, services or applications (including any trial) (collectively the “Services”) in any manner.

1. What does this privacy policy cover?
This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

2. What information does AirWallet Payments PTE collect?
Information You Provide to Us:

When you use the Websites: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Sign Up” (or similar) online form or if you register for a AirWallet Payments PTE webinar. If you contact us through the Websites, we will keep a record of our correspondence.

When you use the Services: We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

Information We Automatically Collect:

When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

When you use the Services: Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services. Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol (“IP”) address. Information collected by cookies and other similar technologies – we use various technologies to collect information, which may include saving cookies to users’ computers.

For further information, please see the section below headed “Cookies and other Tracking Technologies”.

3. How Do We Use the Information?
Websites

We will use the information we collect via our Websites:

To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
Analyze customers’ use of the Websites for trend monitoring, marketing and advertising purposes;
For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo, to provide you with access to one of our webinar’s or whitepaper’s or to provide you with information you have requested about our Services; and
As part of our efforts to keep our Website safe and secure.
Services

We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:

To set up a user account;
Provide, operate and maintain the Services;
Process and complete transactions, and send related information, including transaction confirmations and invoices;
Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
Send customers technical alerts, updates, security notifications, and administrative communications;
Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
For any other purposes about which we notify customers and users.
We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time (see the “Your Choices” section below).

How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on your behalf. These companies include (for example) our gateway, security and fraud management providers (e.g. ACI Worldwide, Kount, Webshield Ltd., GBG Plc.), website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. ZenDesk), CRM service providers (e.g., Salesforce), email service providers (e.g., Mailchimp) and others.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of AirWallet Payments PTE and Others: We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of AirWallet Payments PTE, our employees, our users, or others.

Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

AirWallet Payments PTE Terms and Conditions (“Agreement”)

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.impaya.com (“the Site”) operated by AirWallet Payments PTE (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.impaya.com By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property
This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

Termination
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links to Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by AirWallet Payments PTE. AirWallet Payments PTE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

Changes to This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Information About Our Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile phone if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use session cookies, which are cookies that expire once you close your web browser.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and enter into transactions.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics cookies. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit this site. For more information on Google Analytics, please click here.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

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Have any questions? Feel free to contact us. E-mail: [email protected], Skype: impaya.online